Frequently Asked Questions

There are several ways to connect:

If you're together: One person generates a code in "Share code", the other scans the QR or enters it manually. The code lasts 10 minutes.

If you're apart: Generate a "Remote invitation" that lasts 7 days. Share it via WhatsApp or message.

The code format is LOVE-XXXXXX (6 characters).

It's your unique pairing code. The 6 characters after "LOVE-" are the actual code. Share it with your partner to connect your devices.

No, each code can only be used once. If you need to reconnect, generate a new code.

Ephemeral codes (when together) only last 10 minutes. If you're apart, use "Remote invitation" which lasts 7 days.

No, LockLove is for couples. You can only have one active connection. To connect with someone else, you must first disconnect in Settings.

You need to set up "Live Wallpaper":

1. Open LockLove
2. Go to Settings > Couple Zone
3. Enable "Live Wallpaper"
4. Follow the instructions for your device

1. Tap the "+" button on the main screen
2. Choose "Photo" or "Video"
3. Use the editor to add text, stickers, drawings or GIFs
4. Preview and send

Verify that your partner has:

- Notifications enabled
- Live Wallpaper configured

You can check their status in Settings > Couple Zone.

Yes, but both need:

- Live Wallpaper configured
- The video can be trimmed to maximum 10 seconds

Free plan: Daily/weekly send limit
Premium: Unlimited sends

It's a Premium feature that automatically restores your personal wallpaper after viewing your partner's. You can configure the wait time (immediate, 5s, 10s, 30s, 1 min).

With Premium you can enable "Save received to gallery" in Settings. Wallpapers will automatically save to your device.

Go to Settings > Language. Available in: Spanish, English, French, German, Italian, Portuguese.

Go to Settings > Theme. You can choose: System (follows your device), Light, or Dark.

This Premium feature automatically turns on your screen when you receive a wallpaper from your partner, so you don't miss it.

- Unlimited wallpaper sends
- Video wallpapers
- Memory Wallpaper (auto-restore)
- Auto-save to gallery
- Wake Screen on receive
- Early access to new features

Yes! When one of you buys Premium, both get all the benefits.

Go to Settings and look for "Restore purchases". If you changed devices, this will recover your subscription.

Subscriptions are managed through Google Play (Android) or App Store (iOS). Go to your store's subscription settings.

Go to Settings > Couple Zone > "Disconnect". This action is irreversible and will delete all shared wallpapers.

Go to Settings and tap "Delete account". You'll need to confirm by typing "DELETE". This will permanently delete:

- All your data and wallpapers
- Your connection with your partner
- Your LockLove account

The wallpapers remain in your account, but your partner loses access to them. If you delete your account, everything is permanently erased.

No, deletion is permanent and GDPR compliant. All data is erased from our servers.

Your partner already has an active connection with another person. They must disconnect first in Settings > Couple Zone > Disconnect.

You're trying to use your own code. Share the code with your partner so they can enter it.

You've reached the free plan's send limit. Wait for the next period or upgrade to Premium for unlimited sends.

Verify that:

- Both have internet connection
- Your partner has notifications enabled
- Your partner has Live Wallpaper configured

Some devices limit background apps. Go to Device Settings > Apps > LockLove > Battery and disable battery optimization.