Frequently Asked Questions

There are a few ways to connect:

If you’re together: One of you generates a code in "Share code", the other scans it with the QR or types it in manually. The code lasts 10 minutes.

If you’re apart: Generate a "Remote invitation" that lasts 7 days. Share it via WhatsApp or message.

The code format is LOVE-XXXXXX (6 characters).

It’s your unique pairing code. The 6 characters after "LOVE-" are the actual code. Share it with your partner to connect your devices.

No, each code can only be used once. If you need to reconnect, just generate a new code.

Ephemeral codes (when you’re together) only last 10 minutes. If you’re apart, use a "Remote invitation" which lasts 7 days.

No, LockLove is for couples. You can only have one active connection. To connect with someone else, you’ll need to disconnect first in Settings.

You need to set up the Live Wallpaper:

1. Open LockLove
2. Go to Settings > Couple Zone
3. Turn on "Live Wallpaper"
4. Follow the instructions for your device

1. Tap the "+" button on the main screen
2. Choose "Photo" or "Video"
3. Use the editor to add text, stickers, drawings or GIFs
4. Preview and send

Check that your partner has:

- Notifications enabled
- Live Wallpaper set up

You can see the status in Settings > Couple Zone.

Yes, but you both need:

- Live Wallpaper set up
- The video trimmed to a maximum of 10 seconds

Free plan: Daily/weekly sending limit
Premium: Unlimited sends

It’s a Premium feature that lets you choose your favourite wallpaper. When you receive a wallpaper from your partner, you’ll see it for the time you choose (instant, 5s, 10s, 30s, 1 min) and then it automatically goes back to your favourite one.

With Premium you can turn on "Save received to gallery" in Settings. Wallpapers will be saved automatically to your device.

Go to Settings > Language. Available in: Español, English, Français, Deutsch, Italiano, Português.

Go to Settings > Theme. You can choose: System (follows your device), Light, or Dark.

This Premium feature automatically wakes your screen when you receive a wallpaper from your partner, so you don’t miss it.

- Unlimited wallpaper sends
- Video wallpapers
- My Wallpaper (automatic favourite wallpaper)
- Automatically save wallpapers to your gallery
- Screen wakes when you receive one
- Early access to new features

Yes! When one of you buys Premium, you both get all the benefits.

Go to Settings and look for "Restore purchases". If you’ve changed device, this will recover your subscription.

Subscriptions are managed through Google Play (Android) or the App Store (iOS). Go to the subscription settings in your store.

Go to Settings > Couple Zone > "Disconnect". This action can’t be undone and will delete all shared wallpapers.

Go to Settings and tap "Delete account". You’ll need to confirm by typing "DELETE". This will permanently delete:

- All your data and wallpapers
- Your connection with your partner
- Your LockLove account

Wallpapers stay in your account, but your partner will lose access to them. If you delete your account, everything is erased permanently.

No, deletion is permanent and complies with GDPR. All data is wiped from our servers.

Your partner already has an active connection with someone else. They need to disconnect first in Settings > Couple Zone > Disconnect.

You’re trying to use your own code. Share the code with your partner so they can enter it instead.

You’ve reached the sending limit for the free plan. Wait for the next period or upgrade to Premium for unlimited sends.

Check that:

- You both have an internet connection
- Your partner has notifications turned on
- Your partner has Live Wallpaper set up

Some devices restrict apps in the background. Go to Device settings > Apps > LockLove > Battery and turn off battery optimisation.